Up-to-date technology is essential for most industries within the United States. It’s interesting to note, however, that approximately 75% of the individuals working within this country don’t believe they have access to this. In order to boost efficiency and job performance, American workers benefit from having access to the latest technologies. These include, but aren’t limited to, bank loan software, bill collection software, retail billing software, and legal case management tools.
Employee Productivity and Work Overload
Between 2011 to 2016, the U.S. Bureau of Labor Statistics reported that employee productivity only increased by 0.3%. One of the reasons for this may be due to not having access to the most recent technologies. While there are other factors that can lead to reduced productivity, having too much work and insufficient time to complete it can also cause serious issues.
It’s important to note that when workers are afraid that they don’t have sufficient time to complete their jobs, productivity can actually decrease by as much as 68%. Since studies have shown that stress can impact concentration, thus productivity, this is not surprising. Furthermore, stress can also adversely affect employees’ overall health and lead to absenteeism and retention issues.
How to Increase Workplace Productivity and Customer Service
Even when software and technological solutions are available, such as bill collection software, quite a few companies have discovered that their desired user base isn’t utilizing these tools. Recent data shows that this applies to approximately half of these companies’ targeted base. It’s possible that one of the reasons this occurs is due to the targeted users unwillingness to adopt new protocols. In other words, they may be more familiar, thus more comfortable, with using their current methods. This might even apply to businesses that realize they aren’t being as productive as they could be.
Many companies realize the importance of improving their customer service and experience. Given this, Contegix’s research showed that 47% of the participating companies planned to allocate more funds to software specifically designed for this purpose. In addition to increasing their spending on customer service software, these companies are also planning to increase their spending on virtual help desk software.
If you’d like to increase your workers’ productivity and enhance your customer experience, contact a representative to learn more about available software solutions. Since having the most recent technologies available, such as bill collection software, can make a significant impact on a business’ daily operations, learning how to effectively use these new tools will be well worth the time and effort.